Courageous Conversations

Do you avoid the conversations you know you need to have? Do you wish you could be more assertive and in control? Do you feel worried before a difficult conversation? Do you have difficulty dealing with emotional clients, co-workers or colleagues?

You are not alone! In fact, many people consider dealing with difficult people to be their greatest professional challenge. We've designed an interactive workshop to address all of these challenges and more. You will learn techniques and strategies to handle difficult conversations and difficult people with skill and confidence.

You will participate in practical and interactive discussions, exercises and role plays that will change the way you see and respond to difficult people and situations.